Return/Refund Policy

We have chosen our suppliers very carefully, and hope that you enjoy your shopping experience at Stanley and Stone. 

On the rare instance that you are not completely satisfied with your purchase please see our policies below.

Damaged or Faulty Items:

• We will happily refund or exchange any damaged or faulty product. 
• Please e-mail ainsley@stanleyandstone.com.au with a brief outline of the fault, the item code and any additional details.  
• Once the refund is approved we will advise you by return email with your RTS number.
• Any refunds will be credited against the original payment method once the damaged goods have been returned to our store.
• Please allow 1-7 business days for the credit to appear on your statement. 
  

Exchanges:

We are happy to offer you an exchange for change of mind on Full price merchandise within 7 days. 

Please email us at: ainsley@stanleyandstone.com.au with your request. 

To be eligible for an exchange, the merchandise must be unworn, unwashed, unused and in its original condition with all tags and packaging.  

Refunds will only be offered on Faulty Stock once approved by the manufacturer.

Shipping of returns and exchanges are at the expense of the customer & Shipping costs will not be refunded or credited. 

A Restocking fee will be charged to cover the cost of all Credit card fees, handling and other costs incurred for all exchanges.  We will notify you of all charges prior to you sending back the goods.  

 Refunds / Exchanges on Sale Items:

Please choose carefully as we do not offer refunds or exchanges on sale items. These items are Final Sales.

Refunds for Change of Mind:

1.  Please understand that we do not offer refunds or exchanges on Earings / face masks or Undergarments of any type due to hygiene reasons. 

Shipping of returns and exchanges are at the expense of the customer & Shipping costs will not be refunded or credited. A Restocking fee will be charged to cover the cost of all Credit card fees, handling and other costs incurred for all exchanges. We will advise you of these costs at the time of return.

Merry People boots :

Please call us to discuss if you are wanting to exchange your boots or purchase online.  The cost of shipping is a significant cost not only financially but also to the environment.  We cannot always guarantee that sizes will be available for exchange.  All boots will need to be sent in original packaging. We highly recommend calling us to discuss sizing issues  as we are happy to help find the perfect size with a simple phone call prior to purchase - we are the experts in fitting and can help you decide over the phone. So please consider this prior to purchase as it will save you allot of time and energy to ensure you get the right shoes for your feet.

Should you have a warranty Issue with your boots, please send us an email with your order details (Proof of purchase) and clear pictures of the fault. All boots have a 12 month warranty. Note that we are unable to exchange or refund boots purchased direct through MP or another supplier. 

Please note that we are an official stockist, and love being a supplier of these amazing boots and strictly do not discount or reduce the prices in line with Merry People Policy. We offer 1/1 fitting service in store, and carry a large selection of boots in store at all times.

Ainsley & the S&S team xx